/* ─── KPI cards (corporate, clickable filters) ────────────────────── */
.tickets-kpi-grid {
    display: grid;
    grid-template-columns: repeat(6, minmax(0, 1fr));
    gap: 0.75rem;
}

.kpi-card {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    padding: 0.85rem 0.95rem;
    background: var(--rz-base-background-color);
    border: 1px solid var(--rz-base-200);
    border-radius: 8px;
    cursor: pointer;
    text-align: left;
    transition: border-color 0.15s ease, box-shadow 0.15s ease;
    min-width: 0;
}

.kpi-card:hover {
    border-color: var(--rz-base-300);
    box-shadow: 0 1px 3px rgba(0, 0, 0, 0.04);
}

.kpi-card:focus-visible {
    outline: 2px solid var(--rz-primary);
    outline-offset: 2px;
}

.kpi-icon {
    flex: 0 0 auto;
    width: 38px;
    height: 38px;
    border-radius: 8px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    background: var(--rz-base-100);
    color: var(--rz-text-secondary-color);
}

.kpi-icon .rzi,
.kpi-icon .material-icons { font-size: 1.2rem; }

.kpi-body {
    display: flex;
    flex-direction: column;
    min-width: 0;
}

.kpi-value {
    font-size: 1.375rem;
    font-weight: 600;
    line-height: 1.1;
    color: var(--rz-text-title-color);
    font-variant-numeric: tabular-nums;
}

.kpi-label {
    font-size: 0.7rem;
    font-weight: 600;
    color: var(--rz-text-secondary-color);
}

/* Danger variant highlights real problems (SLA breached). Others stay neutral. */
.kpi-card--accent-danger .kpi-icon  { color: var(--rz-danger); background: color-mix(in srgb, var(--rz-danger) 10%, var(--rz-base-100)); }
.kpi-card--accent-danger .kpi-value { color: var(--rz-danger); }

.ticket-mobile-list {
    display: grid;
    gap: 0.875rem;
    padding: 0.875rem;
}

.ticket-mobile-card {
    border: 1px solid var(--rz-base-200);
    border-radius: 14px;
    background: var(--rz-base-background-color);
    box-shadow: 0 6px 18px rgba(15, 23, 42, 0.06);
    overflow: hidden;
}

.ticket-mobile-card__top,
.ticket-mobile-card__actions {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.75rem;
    padding: 0.75rem 0.875rem;
}

.ticket-mobile-card__top {
    border-bottom: 1px solid var(--rz-base-100);
}

.ticket-mobile-card__selection,
.ticket-mobile-card__meta,
.ticket-mobile-card__chips,
.ticket-mobile-card__details {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    flex-wrap: wrap;
}

.ticket-mobile-card__selection {
    min-width: 0;
}

.ticket-number-link {
    background: none;
    border: none;
    padding: 0;
    color: var(--rz-primary);
    font-size: inherit;
    font-weight: 600;
    cursor: pointer;
    text-decoration: none;
    font-family: inherit;
}

.ticket-number-link:hover {
    text-decoration: underline;
}

.ticket-mobile-card__meta {
    justify-content: flex-end;
    color: var(--rz-text-secondary-color);
    font-size: 0.75rem;
}

.ticket-mobile-card__date {
    font-size: 0.75rem;
    white-space: nowrap;
}

.ticket-mobile-card__body {
    display: flex;
    flex-direction: column;
    gap: 0.625rem;
    width: 100%;
    padding: 0.875rem;
    border: none;
    background: transparent;
    text-align: left;
    cursor: pointer;
}

.ticket-mobile-card__title {
    font-weight: 700;
    color: var(--rz-text-title-color);
    line-height: 1.35;
}

.ticket-mobile-card__subtitle {
    font-size: 0.8125rem;
    color: var(--rz-text-secondary-color);
}

.ticket-mobile-card__details {
    flex-direction: column;
    align-items: flex-start;
    gap: 0.35rem;
    font-size: 0.8125rem;
    color: var(--rz-text-secondary-color);
}

.ticket-mobile-card__actions {
    border-top: 1px solid var(--rz-base-100);
    justify-content: flex-end;
}

@media (max-width: 768px) {
    .tickets-kpi-grid {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }

    .admin-ticket-mobile-list {
        padding: 0.75rem;
    }
}

@media (max-width: 420px) {
    .tickets-kpi-grid {
        grid-template-columns: 1fr 1fr;
        gap: 0.625rem;
    }

    .tickets-kpi-grid .kpi-card {
        padding: 0.875rem 0.625rem;
    }
}

/* ─── Column CheckBoxList filter popup ──────────────────────────────── */
.col-filter-checklist {
    display: flex;
    flex-direction: column;
    gap: 0.125rem;
    padding: 0.5rem 0.75rem;
    min-width: 150px;
}
.col-filter-row {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    cursor: pointer;
    padding: 0.2rem 0;
    font-size: 0.8125rem;
}
.col-filter-row:hover { color: var(--rz-primary); }

/* ─── Grid chips (parity with /tickets) ─────────────────────────────── */
.priority-badge {
    display: inline-flex;
    align-items: center;
    gap: 0.25rem;
    font-size: 0.8125rem;
    font-weight: 500;
}

.priority-badge .rzi,
.priority-badge .material-icons {
    font-size: 16px;
}

.status-pill {
    display: inline-flex;
    align-items: center;
    gap: 0.25rem;
    padding: 0.25rem 0.5rem;
    border-radius: 4px;
    font-size: 0.75rem;
    font-weight: 500;
    white-space: nowrap;
}

.awaiting-dot {
    display: inline-block;
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background: var(--rz-warning, #f59e0b);
    box-shadow: 0 0 0 0 color-mix(in srgb, var(--rz-warning, #f59e0b) 60%, transparent);
    animation: awaiting-pulse 1.6s ease-in-out infinite;
}

@keyframes awaiting-pulse {
    0%   { box-shadow: 0 0 0 0 color-mix(in srgb, var(--rz-warning, #f59e0b) 60%, transparent); }
    70%  { box-shadow: 0 0 0 6px color-mix(in srgb, var(--rz-warning, #f59e0b) 0%, transparent); }
    100% { box-shadow: 0 0 0 0 color-mix(in srgb, var(--rz-warning, #f59e0b) 0%, transparent); }
}

.awaiting-col-header {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    color: var(--rz-text-tertiary-color);
}

/* Subtle row tint when the customer is waiting on the agent — same
   semantics as the /tickets dot so triage is consistent across views. */
.ticket-row--awaiting > td {
    background: color-mix(in srgb, var(--rz-warning, #f59e0b) 5%, transparent) !important;
}